Payments policy

Website policies, service boundaries and the records to check before using a financial service.

Before a transfer

The payments directory supports enquiries about methods. Provider availability, currency, beneficiary, fees and timing require written confirmation before an actual transfer.

Matching and identity checks

An operational financial service needs identity, source-of-funds and beneficiary procedures appropriate to its jurisdiction. Required information belongs in the approved account channel once activated.

Settlement and disputes

Retain the transaction reference, date and method. Refunds and reversals depend on settlement status, provider rules and the signed agreement.

Submit an enquiry or complaint